HCBM Learning Outcomes

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Financial Management

Course overview

This module will equip you with foundational financial management skills and introduce you to the concepts, principles, tools and techniques used in financial management and analysis.

We will look at a range of fundamental terminology, concepts and principles including the relationship between investing, financing and operating; financial reporting; the time-value-of-money principle; the risk-return principle; and the cost-benefit principle; and walk you through financial planning techniques as well as analysing and interpreting financial statements.

Learning outcomes

Upon completing this course, you should be able to:

  • Define financial management terminology, concepts and principles;
  • Know the core functions of financial management;
  • Appreciate the framework for financial reporting;
  • Understand financial statements;
  • Apply various financial planning techniques including budgeting, variance analysis, cash planning and capital budgeting;
  • Apply ratio analysis to financial statements;
  • Understand the advantages and limitations of ratio analysis; and
  • Understand the concept of time value of money and be able to calculate the present and future value of a single amount.

Human Resource Management

Course overview

People are complex. To be able to predict how they react, we need to understand how human behaviour works. This, along with understanding the human resource environment, is imperative to ensure the effective management of human resources.

This course focuses on aspects affecting people’s performance and development, starting with principles and processes, then looks at the skills needed to run a human resource department effectively, reviews key labour legislation, and examines planning, recruitment and selection functions. You will emerge with an overview of the process of HR planning, teamwork and motivational requirements, and with a grasp of the essential elements of communication, training and development, as well as performance management.

Learning outcomes

Upon completing this course, you should be able to:

  • Define human resource management terminology, concepts and principles;
  • Understand factors contributing to the successful management of people in the work environment;
  • Identify relevant legislation pertaining to human resource management;
  • Understand group dynamics in the work environment;
  • Know the recruitment and selection process;
  • Discuss the purpose, principles and processes of effective performance appraisal;
  • Understand theories of motivation in the context of the work environment;
  • Understand the principles and processes of conflict management;
  • Describe the principles of emotional intelligence for organisations; and
  • Know the important role that organisational culture and reward systems perform in an organisation.

Information and Communication Technology

Course overview

Information and Communication Technology (ICT) involves the use of digital technology to access, store and communicate information. This course examines the use of information systems in supporting administrative operations, decision-making, and overall strategic initiatives and corporate philosophies.

However, while technology is responsible for promoting swift communication, we cannot escape written communication. This course therefore looks not only at the technological side of ICT, but also at problem solving and how to make your communication clear, comprehensive and convincing, and will introduce you to the principles of analytical writing and research, as well as presentation skills.

Learning outcomes

Upon completing this course, you should be able to:

  • Understand information and communication technology terminology, concepts and principles;
  • Describe the application of technology in the business environment;
  • Understand the application of computer skills to access information;
  • Know the research process;
  • Understand a problem critically and present a creative solution; and
  • Develop professional written and verbal communication skills.

Marketing Management

Course overview

Marketing, more than any other business function, deals with the customer. Marketing is about managing profitable customer relationships. The central idea underpinning it is matching a company’s capabilities with the wants of a customer in order to achieve the objectives of both parties.

This module covers the basics of marketing, concentrating on the principles and definitions of marketing, and introduces you to customer behaviour before walking you through environmental analysis, market segmentation, developing a product mix strategy, and promotion, pricing and distribution channel planning.

Learning outcomes

Upon completing this course, you should be able to:

  • Define marketing terminology, concepts and principles;
  • Understand the marketing environment;
  • Demonstrate familiarity with the principles of consumer behaviour;
  • Understand market segmentation and positioning principles;
  • Know the marketing mix; and
  • Understand the components of a marketing strategy.

Mentoring and Coaching

Course overview

Your job, as a manager, is to get results through other people. This course will equip you to mentor and coach staff, helping them to develop and adjust to new roles and challenges.

Mentoring has a number of dimensions: role modelling, career development, relationships, facilitation and confrontation, to name a few. This course will introduce you to the theory behind mentorship programmes and look at setting up, monitoring and evaluating a mentorship programme, as well as equip you with the skills to make a big difference in staff members’ lives.

Learning outcomes

Upon completing this course, you should be able to:

  • Explain the concept of mentoring, training and coaching;
  • Describe the characteristics of a good mentor;
  • Explain the importance of knowledge in mentoring;
  • Apply the skills and techniques required of a mentor;
  • Explain the importance of questioning techniques;
  • Describe alternative arrangements for coaching;
  • Explain the concept of mentoring, training and coaching;
  • Describe the characteristics of a good mentor;
  • Explain the concept of mentoring, training and coaching;
  • Describe alternative arrangements for coaching; and
  • Explain the importance of questioning techniques.

Project Management

Course overview

Project management is the carefully planned and organised effort to accomplish a specific (and usually) one-time objective, for example, construct a building or implement a major new computer system. Projects usually follow set phases: feasibility, definition, project planning, implementation, evaluation and support or maintenance.

This module focuses on essential project management concepts, tools and techniques. In it we will look at how to establish project feasibility, develop project plans, identify tasks and how goals will be achieved, quantify the resources needed, determine budgets and timelines for completion, and manage the implementation of the project plan. You will learn how to manage group dynamics and project teams, along with stakeholders, and how to balance time, quality and money.

Learning outcomes

Upon completing this course, you should be able to:

  • Define project management terminology, concepts, and definitions;
  • Understand the skills required to manage group dynamics and project teams effectively;
  • Identify problems which could be addressed through projects;
  • Understand key project management tools and techniques;
  • Know the tools to manage project time, scope, budget and quality;
  • Identify appropriate stakeholders in the project management process; and
  • Appreciate key project success and failure factors.

Fundamentals of Business Management

Course overview

This course is an integral part of your business studies. It provides insight into general management concepts, will help you develop an understanding of the business environment, and open opportunities for you to explore the latest developments and practices in this field.

We will introduce you to general management principles and functions, and familiarise you with essential decision-making, planning, co-ordinating and control processes, and guide you through what is required of you as a leader.

Learning outcomes

Upon completing this course, you should be able to:

  • Define business management terminology, concepts and principles;
  • Know the basic economic systems in which organisations operate;
  • Describe the business environment organisations operate in;
  • Know the different forms of enterprise or legal ownership;
  • Understand the roles of the different levels of management;
  • Describe how and why management style has progressed;
  • Explain the various management functions;
  • Demonstrate knowledge of emotional, spiritual and intellectual intelligences and its relevance to self and others; and
  • Understand the role corporate social responsibility plays in organisations and society as a whole.